Frequently Asked Questions

Booking Information

Pricing/Rates & Payment Information

Booking Information
  • I have submitted my reservation form and credit card, what happens now?

    • Once you submit your reservation form and credit card information, reservations will be followed up within several hours with emails to confirm your booking. If the hotel is not available, we will suggest you with a suitable alternative and no payment will be incurred. In case of you do not receive the auto-respond email within a day, please contact us at Customer Center: Tel. +662 664 0939 Fax: +662 664 2978 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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  • How long will it take to confirm my booking?

    • The usual response time taken to confirm a reservation is within 24 hours except for special cases. Some of the reasons for delays in replying include public holidays and time zone differences.

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  • How can I know if my hotel reservation is confirmed?

    • Once your request is confirmed we will send you a confirmation email with a link to your Voucher.

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  • What is the CONFIRMATION VOUCHER?

    • This is confirmation of your payment to us. Once your request is confirmed we will send you an email with a link to your Voucher. Please print out a copy and keep this document safe. You will have to present it at the hotel during check-in procedures. Should you lose or damage the voucher, please re-visit the link and print another copy of the Voucher.

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  • How can I amend or cancel my booking?

    • Notification of cancellations/amendments can be accepted via system, email or fax only. Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Fax: +662 664 2978

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  • What are your booking conditions?

    • To read our Booking Conditions, please click here.

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Pricing/Rates & Payment Information
  • Is the room rate per person or per night?

    • All room rates are per room per night, unless specified otherwise.

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  • Are the rates equal for everyone?

    • The rates displayed are applicable for everyone unless otherwise stated. Please read the remark on the hotel page before making a reservation.

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  • Are taxes included in the rate?

    • Yes, all taxes and service charge are included in the room rate.

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  • Which credit card types do you accept?

    • The cards we accept are Visa, MasterCard and American Express.

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  • Is it safe to use my credit card?

    • To ensure your security, all credit card transactions are secured by Secure Sockets Layer (SSL), which encrypts the credit card number so as to make it unavailable to any other party.

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  • When will my credit card be charged?

    • You will not be charged at the time of making reservation. But we will debit full amount to your credit card once we have confirmed your booking and the Confirmation Voucher is then sent to the email address you specified.

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