Terms & Conditions

Access to and use of this web site and/or any information contained in the web site (the "Site") is subject to these terms and conditions (the "Terms and Conditions").

In these conditions references to

  • The "User", "you", "your" mean any and all persons using the Site;
  • Accommodation means any or all of hotel room(s), apartment(s), villa(s) or other form of accommodation of which details may appear on the Site and related services or products;
  • "Hotel" means, as the context requires, the hotel in which a particular hotel room is situated, the apartment block in which a particular apartment is situated or the villa complex of which a particular villa is a part of; and
  • Accommodation Provider(s) means the owner(s) and/or provider(s) of such hotel rooms, villas, apartments or other forms of accommodation.

 

Please read the Terms and Conditions carefully before using the Site. You consent without qualification to the Terms and Conditions when you use the Site. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way.

  1. The information on the Site is directed solely at those who book the product through ALLHOTELS-THAILAND. Our business and the services we offer are governed by the applicable laws of Thailand. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on the Site, the services offered by us or our principals, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same. Access to ALLHOTELS-THAILAND website is strictly controlled by ALLHOTELS-THAILAND and we reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.
  1. ALLHOTELS-THAILAND provides information concerning the price and availability of Accommodation, together with a range of other information to assist in making a reservation of Accommodation. Prices, restrictions and availability of goods and services may change without notice.
  1. ALLHOTELS-THAILAND acts as agent only for each of the Accommodation Providers to provide you with information on the Accommodation and with an on-line reservation service. We sole responsibility to you in providing the on-line reservation service is to pass your reservation details entered onto the Accommodation Provider. By completing the booking form and clicking 'Process Your Reservation' on the reservation page you are entering into a contract with ALLHOTELS-THAILAND for the provision of all the services of the Site, including the publication of pricing, availability and other information concerning available Accommodation on the terms set out herein. Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books Accommodation with any of Accommodation Providers advertised on the Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.
  1. The information and/or prices shown on the Site are updated from time to time and therefore may have changed by the time you come to make your booking. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do sometimes occur. It is your responsibility to check all details of your chosen Accommodation (including the price) at the time of making a booking.
  1. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the accommodation or to cancel and receive a full refund of any money you may already have paid.

 

Policies


 

Cancellation Policy

We do not charge any cancellation fee for rooms that have not been confirmed by document. However once your room has been confirmed, you are subject to the cancellation policies detailed below.

The cancellation policy below applies to all bookings. It is for your best interests to be aware of any cancellation policies that apply and fees that you may incur as the result of a cancellation. Any policies dictated by the hotel will always take precedent over the policy stated here. We will of course inform you clearly and completely if this is the case with your booking.

 

Cancellation Period in Low Season

Cancellation Charges

+7 Days prior to arrival

Charge 10% of paid amount as administration fee and bank charge, minimum charge 500 Baht

4-7 Days prior to arrival

Charge 1 night as a cancellation fee, minimum 500 Baht

0-3 Days prior to arrival

The whole period will be charged.

Early Check Out

The whole period will be charged.

NO SHOW

The whole period will be charged.

 

Cancellation Period in High Season

Cancellation Charges

+21 Days prior to arrival

Charge 10% of paid amount as administration fee and bank charge, minimum charge 500 Baht

14-20 Days prior to arrival

Charge 1 night as a cancellation fee, minimum 500 Baht

0-13 Days prior to arrival

The whole period will be charged.

Early Check Out

The whole period will be charged.

NO SHOW

The whole period will be charged.

 

Cancellation Period in
Peak Season/ Festival & Holiday

Cancellation Charges

+30 Days prior to arrival

Charge 10% of paid amount as administration fee and bank charge, minimum charge 500 Baht

21-29 Days prior to arrival

Charge 1 night as a cancellation fee, minimum 500 Baht

0-20 Days prior to arrival

The whole period will be charged.

Early Check Out

The whole period will be charged.

NO SHOW

The whole period will be charged.

 

Last Minute Booking

Cancellation Charges

1-5 Days before arrival

The whole period will be charged.

 

Notification of cancellations/amendments can be accepted via system, e-mail or fax only.
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Fax. (662) 664 2978

 

No Show (Non-use of reservation)

The guests must notify the agency by writing or e-mail of any cancellation or amendment and be confirmed of any change before the schedule date according to the above table. If the guests do not check in without any notification and confirmation from us, it will be considered as no show case. The whole period will be charged and non-refundable. The reason for this is that as far as the hotel is concerned that the room is booked and they cannot let anyone else occupy it, in case you arrive. Thus the room is held, un-occupied, until they are notified otherwise.

Early Check-out / Shortening your stay

We would love to be as flexible as we can regard to this issue. However, as an agent, ALLHOTELS-THAILAND.com has to abide by the individual hotel policies regarding refunds. Essentially, if the hotel charges you for the nights you cancelled, we do too. If the hotel does not charge you, neither do we and we will refund the amount to you less 5% administration charge; minimum charge 500 Baht. You must cancel the unwanted room nights with us as well as the hotel receptionist or you will not receive your refund if applicable.

Last Minute Booking

The booking is made and confirmed within 1-5 day before check-in date.

 

Amendment Policy

Low Season: Amendment need to be made not less than 7 working days* prior to check-in date.

High Season: Amendment need to be made not less than 14 working days* prior to check-in date.

Peak Season/ Festive & Holiday: Amendment need to be made not less than 21 working days* prior to check-in date.

  • A fee of 200 Baht will be applied plus different amount of room charge.
  • If the amendments require a refund of payment, a bank handling fee 5% of the total refund amount will be charged on top of the 200 Baht amendment fee.
  • We will not responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from us.
  • Working day is Monday to Saturday exclude Sunday & Public Holidays.

Extension of Your Stay

Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices (Hotel will charge you full walk-in rates).

 

Please Note: Normally peak season period is December 14th – January 15th, high season period is from November 1st –April 30th and low season period is from May 1st – October 31st for all destinations except Koh Samui which its high season has covered July 16th – September 15th. There are some hotels or resorts that high and low season might vary from the mentioned periods above.

Notification of cancellations/amendments can be accepted via system, e-mail or fax only.
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Fax. (662) 664 2978

Any policies dictated by the hotel will always supersede those stated here. In such case our Customer Service Agents will of course inform you clearly and completely. Otherwise it will follow the cancellation policy.

 

Child Policy

Child prices and other conditions relating to children are agreed upon with each accommodation provider and are not base on any one criterion; therefore, given that each accommodation provider applies its own special conditions and prices, we ask that you enquire about this point when making your booking.

 

Refund Policy

The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. ALLHOTELS-THAILAND will instruct the bank to handle the crediting process immediately upon notification of cancellation. Generally, the process takes from 4 to 6 weeks for the actual crediting to take place, depending on your Bank's practice.

 

Privacy Policy

We use order forms that allow you to book a hotel room. We collect your name, e-mail address, postal address, and credit card information. This information is used to process and check orders. We also use this information to contact you in case there is a question or problem with a reservation.

We also use data collected when you register, enter a contest, and make purchases to enhance and personalize your booking experience. We strongly value your privacy. Your personal information provided to our web will NOT be passed along for secondary use without your explicit permission.

We use your IP address to help diagnose problems with our server and to administer this website. We log IP addresses for the purposes of system administration, to track a user's specific session, or to investigate cases of fraud or other security violations on our site. Any personally identifiable information contained in our IP address logs will be treated with the same respect for your privacy that order and registration information is treated.

What are cookies and should I worry about them?

Cookies are small pieces of information that many web sites use to make online navigation easier. This data is contained on your hard drive in a file which your web browser provides for the purpose. A cookie can contain information such as a user ID. Our site can't read other data on your hard drive or read cookies created by other sites.

Our site uses cookies to keep track of your travel cart. You do not need to have cookies turned on to view our site, but you will need to accept cookies to fill the online reservation form.

Links

This site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites - this privacy statement applies solely to information collected by this site.

Who else has access to the information I provide to ALLHOTELS-THAILAND.com?

AllHotels-Thailand.com does not sell, rent, or give away your personal information to anyone. We may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on AllHotels-Thailand.com; (b) protect and defend the rights or property of AllHotels-Thailand.com, and (c) act under exigent circumstances to protect the personal safety of users of AllHotels-Thailand.com, or the public.

What about my credit card number?

When it comes to fill the online reservation form, you might be worried about your credit card. All transaction related information will be passed on to the trusted financial institution, and we do NOT maintain in our server all or part of your financial information, including but not limited to credit card's name, number and expiry date.

What is ALLHOTELS-THAILAND.com doing to protect my privacy?

This site has security measures in place to protect from the loss, misuse, and alteration of information under our control. Our servers use encrypted methods for those pages which contain personally identifiable data, including your credit card and address. We routinely and seriously monitor and upgrade our security systems to ensure that we use the best security technology available.

Changes to our Privacy Statement

Any material changes in the way we use personal information will be described in future versions of this privacy statement. By booking with us you agree that our privacy statement, current at the time of your most recent booking, shall apply to all your information, whether given to us at the time of that booking or at the time of earlier bookings. If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy statement applicable to your information, we will notify you by way of an email and request your approval.


We at ALLHOTELS-THAILAND.com are sincerely committed to a safe and secure web experience for our visitors. If, after reading all this, you have concerns or questions, by all means, get in touch with us.